Whilst I touched on the topic of benchmarking briefly in a recent post (https://www.linkedin.com/pulse/mysterious-world-benchmarking-services-tony-sykes/), I realize that it may be […]
How to find additional savings on existing outsourcing deals!
Whilst most people are familiar with the tactics employed during contract (re-)negotiation such as the ‘hard renegotiation’ (comply to my […]
How well do you steer your IT services supplier(s)?
Since governance is often criticized as being weak and the cause of value leakage in outsourcing contracts, I believe it’s […]
IT outsourcing: Expect disappointment
To expect disappointment is probably the last thing that you expect to hear in a time when you are bombarded […]
Can you measure IT Service Quality?
I realize that this is a somewhat broad question with a plethora of answers, all potentially being correct. When I […]
The mysterious world of benchmarking IT services
Ask any legal or procurement department and they will insist that benchmarking is necessary in any services contract with a […]
Too many Buffalo’s may kill your sourcing options
Whilst cloud services are increasingly influencing the IT sourcing landscape, the majority of large-scale IT Outsourcing is still done via […]
Cloud: generic considerations
Following up on my recent article on the hidden costs of cloud, I realize that there is far more discuss […]
Building a financially ‘honest’ IT Service business case!
Having experienced companies flipping from outsource to insource and vice versa for the past two decades, it’s interesting to see […]